Skip to main content

Conversation confusion for clients leads to..

Feature Request

..entire message in the conversation title!

Any one else find clients often start a new conversation and think the first box which appears is the message when in fact it is the “Conversation Title”. It is labelled to be fair but even so this very often results in us getting a new chat from a client with the entire message in the title of the chat.

Posted by John Bowden ·
Status: Completed2 comments

Log in to comment and vote

Comments2

  • Vanessa Blow

    •

    Jun 16

    •

    Merged request

    •

    2 votes

    Conversation wording

    We have had feedback from some clients that the set up of starting a conversation isn’t clear so some are writing the whole message in the subject headline. Could we update the wording to just say Subject then body of message or something along those lines?

    • John Bowden

      •

      Sep 30, 2025

      This is happening all the time for us too!