January 28th, 2026
Some positive news for you all on the Fundment valuation feeds coming in to Plannr!
Fundment have released an upgrade to their API which they are confident will resolve the recent issues you have been experiencing with graph anomalies and missing valuation data. Tests have been running well in UAT and we’re happy to release this upgrade into production on Monday next week.
However, as a result of this change to their API, we have had to make the decision to remove the historically controversial client and plan sync button in Plannr, as the way that this data syncs with Plannr under the latest version of their API doesn't meet our required spec for API call speeds, and a number of our users had previously reported to us that the sync has been problematic for them, with large numbers of records being added to Plannr erroneously.
There is a long-term resolution to this, which requires the Plannr team to rebuild against their upgraded API to enable the client and plan sync again in an efficient and more reliable way, but we have made the decision that the priority now for Plannr users and your customers is to get the valuation feeds and graph functionality working robustly and consistently as soon as possible. We will continue to work closely with the Fundment team to re-add this functionality in the future.
With this in mind, we plan to release this initial update in three working days (so Monday 2nd February) - to get your valuation feeds running reliably as a primary priority. 🚨 At this same point, the button for client and plan syncs will be removed from Plannr, so if there any any syncs you would like to run now, please ensure these are completed before we release the valuation feed fix on Monday. 🚨
Any questions as always please let us know.
December 11th, 2025
A couple of updates for you today, we’ve rolled out two quick improvements to the system. Let’s take a look.
Automation Status Page
We’ve added in a column to your Automation status page which now shows which client the automation was run against. Hooray!
You can also filter against this list to pull the client information from all your automations that have fired historically.
In some circumstances, a name will not be displayed and this is due to the trigger type of the automation being a scheduled trigger (e.g. a date). Further enhancements will be coming to unlock this component too in the future.
Log out expiry time
The system log out expiry time has been tweaked to register each user’s session time, with the system setting currently at two hours. A user will now only see the session time out pop up box (Still here? Extend my session) if they have been inactive or idle in the system for 2 hours or more.
At that point, if the message is ignored, the system will log you out.
If you click to extend your session, the timer starts again to watch for another 2 hours of inactivity. No snoozing on the job! 💤
Also, just an aside, the issue with seeing a negative time stamp in the ‘Extend my session’ message has been fixed, so no more -1,293 hours inactive updates.
November 27th, 2025
New filters in the Client Portal
Similar to the new filter layout in your adviser sites, we’ve upgraded the Client Portal to add a lot of new filters and change the look and feel to be cleaner.
The areas upgraded with new filters are:
📎 Documents
🟡 Actions
💬 Conversations
📈 Plans
✈️ Goals
Your clients will now be able to sort their portal pages much more easily!
Next up, we have some changes to Income Reconciliation filters:
Income Rec Improvements
We’ve made some general improvements to the filters in the Income Reconciliation area, and have reinstated the search bars that we took away with the filters overhaul earlier on.
Conversation Reacts ❤️
You and your clients can now react to conversation threads with up to four emoji reactions we’ve added to the adviser site and client portal conversations area.
November 17th, 2025
Just a little FYI that Aberdeen have rebranded, so we’ve updated the Plannr system to reflect their new old name.
Head to the Addon store if you need to enable your valuation feeds for your Aberdeen policies. For any further support or assistance, you can find our help article here.
November 6th, 2025
Introducing five new sections in the Branding zone of your Settings area - you can now easily colour coordinate your Adviser site and Client Portal - independently from one another - along with all the usual existing functionality for uploading logos, customising emails etc.
The news that a few of you have been waiting for is the option to customise the Client Portal, so if you head into Portal Branding you have a full page of options for customisation! This includes the Wealth graphs which (we don’t take it personally) for those of you that aren’t a fan of our tropical tastes, you can edit the pink and yellow dashboard background colour to a gradient of any two colours of your choice.
Have a play around and get creative. Our usual help guide is here to show you what’s possible in Plannr.
October 30th, 2025
Two new columns have been added to the Client Export in your Reporting area.
In order to help you report on your clients’ AUM within a certain age range, as per users’ feedback, we have added Age and AUM to the client export for you to manipulate the data in Excel and use as you wish!
Many other use cases but that’s the one you guys asked for! 🚀
October 30th, 2025
As part of our ongoing work to open up the client portal functionality for Circles, we have now released the Goals area to make circle participant’s goals visible to the Circle, in the client portal, when toggled on. As a default these will all be toggled off, for you to switch on as required.
You can select which circles you wish the goal to show on, where individuals are members of multiple circles, and tons more information on this functionality can be found in our helpdesk article here.
Goals can now be created within the client portal (circle view) where the user has the relevant permissions switched on to do so.
The final step for client portal functionality for circles will be access to Documents, so keep your eyes peeled for that rollout in due course!
October 30th, 2025
Really excited to announce the launch of this long-awaited integration; the gang at ZeroKey have been working hard and we have now have their incredible tools at our disposal in Plannr.
Here’s the headlines!
Start eliminating manual data entry
ZeroKey is specifically designed to provide you with super easy access to your clients' data, plus the ability to push it from PlannrCRM into third-party tools without any manual data entry – helping you save time and retain data integrity.
Platform connections include:
Transact
Fidelity
Aberdeen Wrap
Quilter
SS&C Hubwise
Fundment
7IM
Aviva
M&G Wealth
Additional connections include:
Origo Unipass LoA
Pension Lab
Fintegrate
Lang Cat Analyser
Mabel Insights
Voyant
FE CashCalc
Head to the addon store now to enable the integration - simply follow the steps in the setup instructions to get started.
It’s a huge time-saver, a big win for accuracy, and one less thing to worry about when it comes to data wrangling between platforms.
October 24th, 2025
Another rollout for you this morning - and this one addresses the fact that your clients love to reply to the no-reply@plannrcrm.com email address. Our hardworking support team were needing to track down which firms and users needed sight of these important client comms so we could forward the messages on to you.
System Generated Emails
First thing we’ve done is to add in the option to allocate multiple email accounts to be cc’d or bcc’d into the emails that your site generates, e.g. your factfind requests, form requests, client portal notifications etc - this might be useful for tracking those comms and following up with clients if they haven’t actioned your requests. You could add a generic admin mailbox or multiple individuals within your firm, however best fits the way you would track yours and your clients workloads.
Secondly, we’ve now added a Reply-to email address field for you to give your clients a mailbox they can respond to. These new email fields can be found in Firm Settings and are managed by the Owner level user permission accounts.
👉🏽 Due to the mail service we use here at Plannr we cannot change the sender email address from no-reply@ to your new Reply-to email address, but when a client hits reply anyway, they will be auto-directed to send their message to your new Reply-to account instead. Here’s your help guide to get you started with system email management.
October 24th, 2025
There’s a new widget in your plans area that shows you a summary of the transactional data stored in Plannr for your clients plans. Where you have transactional data feeds set up or you’ve been manually adding contributions and withdrawals to the Transactions area of Plannr, these are now displayed based on the date range selected and for the plan or plans you’re viewing.
👉🏽 If you’re in Net Worth you’ll see a summary of all the inflows and outflows across every plan, not just any one singular plan.
We’ve added the data placeholders for Document Builder, including the date range - so you can pop your output into your reports and documents using these specific placeholders, e.g. { plan-1:flow_values_6_months }. Magic ✨
Need any further info? Our helpdesk article here has the low-down.