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Employee/User Permissions Re-Work

Currently there are 3 levels of user permissions, however these need a re-work as all firms work in a slightly different way.

An ideal would be the ability to customise the access levels, e.g. User A can access Clients, Plans & Portal Access, whereas User B can access that PLUS reporting, User C can access all of those PLUS Income Rec.

Current issues include:

  • Member level has too many restrictions (can’t access forms, adding clients to the portal).

  • Equally Member level can access some things where they shouldn’t be able to (building automations).

  • Admin seems too high of an access level (the only thing they can’t access is billing, but have the ability to amend most firm settings) but this is the standard user level due to the restrictions within Member.

  • Owner is correct - they should be able to access everything, however not all firms want the finance department to have Owner access and simply just want access to billing.

Area of the system
Status: Completed8 comments

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Comments8

  • Jack Kerswell

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    May 22

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    Merged request

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    4 votes

    Access to Workflows

    Can we amend access rights for workflows please? I have spent several hours trying to set up workflows that should remain uniform across the business. I don’t want an admin person able to make changes to this without prior knowledge. Thanks

  • Thomasin Clarke

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    May 20

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    Merged request

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    2 votes

    Group permissions

    A way of being able to restrict who sees group when they have Admin permissions.
    For context we would like to archive inactive clients without the team being able to see them, have a restricted processing group but the whole team can see it.

    • Kenny Gahagan

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      May 2, 2025

      Would also be useful if you don’t want staff with Admin permissions to see other employee’s financial details if they are also clients of the firm.

  • Graeme Brown

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    Sep 1, 2025

    I agree. Would also be good to prevent certain use levels from being able to delete clients, plans and cases whilst still have delete permissions in other other areas of the system.

  • Tracy Holdt

    Team•

    Aug 21, 2025

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    Merged request

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    1 vote

    Automation Permissions

    More granular permissions
    Standard members should have the ability to trigger automations but not the rights to build their own.
    This should be limited to Admins and Owners

    • Tracy Holdt

      Team•

      Aug 21, 2025

      Feedback from EQ

  • David Ford

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    Aug 18, 2025

    Really important

  • Darren Waller

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    Aug 14, 2025

    completely agree