Notifications for Conversation Replies
Raising on behalf of Client
It be helpful if there were email notifications when conversations are replied to, e.g. in staff absences the conversations aren’t missed back from Clients. This could work both ways, e.g. Firm conversation ‘owner’ gets a notification when a Client replies, but also the Client gets an email notification when the Firm reply.
- Area of the system
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Comments1
Matthew Kavanagh
Jul 28, 2025
I would also like this, we have had a number of clients start a conversation, who then don’t get notifications when we reply.
It really deters them from using this feature as they just move the conversations to email