Employee/User Permissions Re-Work
Currently there are 3 levels of user permissions, however these need a re-work as all firms work in a slightly different way.
An ideal would be the ability to customise the access levels, e.g. User A can access Clients, Plans & Portal Access, whereas User B can access that PLUS reporting, User C can access all of those PLUS Income Rec.
Current issues include:
Member level has too many restrictions (can’t access forms, adding clients to the portal).
Equally Member level can access some things where they shouldn’t be able to (building automations).
Admin seems too high of an access level (the only thing they can’t access is billing, but have the ability to amend most firm settings) but this is the standard user level due to the restrictions within Member.
Owner is correct - they should be able to access everything, however not all firms want the finance department to have Owner access and simply just want access to billing.
- Area of the system
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Comments8
Jack Kerswell
May 22
•Merged request
•4 votes
Access to Workflows
Can we amend access rights for workflows please? I have spent several hours trying to set up workflows that should remain uniform across the business. I don’t want an admin person able to make changes to this without prior knowledge. Thanks
Thomasin Clarke
May 20
•Merged request
•2 votes
Group permissions
A way of being able to restrict who sees group when they have Admin permissions.
For context we would like to archive inactive clients without the team being able to see them, have a restricted processing group but the whole team can see it.
Kenny Gahagan
May 2, 2025
Would also be useful if you don’t want staff with Admin permissions to see other employee’s financial details if they are also clients of the firm.
Graeme Brown
Sep 1, 2025
I agree. Would also be good to prevent certain use levels from being able to delete clients, plans and cases whilst still have delete permissions in other other areas of the system.
Tracy Holdt
Aug 21, 2025
•Merged request
•1 vote
Automation Permissions
More granular permissions
Standard members should have the ability to trigger automations but not the rights to build their own.
This should be limited to Admins and Owners
Tracy Holdt
Aug 21, 2025
Feedback from EQ
David Ford
Aug 18, 2025
Really important
Darren Waller
Aug 14, 2025
completely agree