Automating Conversations

I end up writing a set of manual Conversations every time I introduce a new client to their portal. I typically send 2 or 3 Conversations, explaining the benefit of using Conversations for secure communication, explaining the Doc Upload facility, and explaining the Actions / Tasks functionality.

I know I can automate the creation of a Document to explain this, but I believe doing it in this way is much more interactive and is a better client experience, since they are immediately involved in utilising the Portal functionalities.

Can we add a Conversation block to the Automation engine please, so the adviser can trigger pre-set Conversations to a Client / Circle when needed?

Area of the system
Automation Engine, Client Portal

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Upvoters
Status

Accepting Feedback

Board
πŸ’‘

Feature Request

Date

10 months ago

Author

Francois van der Merwe

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